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MetaCasino Privacy Policy – How Your Data Is Kept Secure

Your personal data is never sold at MetaCasino. This page clearly explains what is collected, why it is collected, and how it is kept secure.

Last Updated: January 2026
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Fully in Bengali
GDPR Compliant

Our Our Privacy Commitment

How MetaCasino Manages Your Data – Six Core Commitments

Data Never Sold
MetaCasino never sells or rents your personal data to third parties. Your name, phone number, and email will never reach any advertiser.
Zero Compromise
Minimal Data Collection
We collect only what is necessary to provide our services – nothing more is requested or stored.
Data Minimisation
Maximum Encryption
All data is protected with 256-bit SSL encryption. Your payment information is handled in accordance with PCI-DSS standards.
Bank-Grade Security
Restricted Staff Access
MetaCasino staff can only access the data required for their specific role. No one has unrestricted access to the full database.
Access Control
You're in Control
You have the right to view, correct, or request deletion of your data at any time.
Your Rights
Transparent Data Practices
You are always clearly informed of the purpose for which your data is being used. Your information is never used for any undisclosed purpose.
Fully Transparent
Contents
Last Updated: January 2026
1

What Data We Collect

MetaCasino collects certain information to maintain its service relationship with you. This data falls into two categories:

Personally Identifiable Information (PII):

  • Full Name & Date of Birth
  • Email Address & Mobile Number
  • Current Address (District, Division)
  • National ID or passport number (for KYC verification)
  • Payment method details (bKash/Nagad number)

Technical Information (Automatic):

  • IP address and device type
  • Browser & Operating System Information
  • Time spent on site and pages visited
  • Gaming History & Betting Records

Please Note: MetaCasino does not store your full card number or CVV. Sensitive payment information is processed exclusively through PCI-DSS certified payment gateways.

2

How & Where We Collect Your Data

MetaCasino collects data in several ways. It is our responsibility to keep you informed about each method.

  • Registration Form: Information you provide directly when creating your account.
  • KYC Process: Documents submitted for identity verification.
  • Payment Processing: Transaction details during deposits and withdrawals.
  • Support Contact: Records of interactions with our support team via chat, email, or phone.
  • Automatic Collection: Cookies, log files, and web beacons.
  • Third Parties: Limited data received from identity verification services and payment providers.

MetaCasino never collects data from social media or other platforms without your explicit consent.

3

Purpose of Data Use

MetaCasino uses your data only for specific, legitimate, and clearly defined purposes. No data is used for hidden or undisclosed reasons.

Data Type Purpose of Use
Name & IdentityAccount Creation & KYC Verification
Mobile/EmailSecurity Codes, Notifications & Support
Payment InformationDeposits, Withdrawals & Fraud Prevention
Gaming HistoryResponsible Gaming Monitoring & Personalised Offers
IP & DeviceSecurity Monitoring & Fraud Detection
Support RecordsService Improvement & Dispute Resolution

MetaCasino may occasionally send you relevant promotional updates. You can unsubscribe at any time through your account settings or by contacting support.

4

Data Sharing & Disclosure Policy

MetaCasino never sells, rents, or trades your personal data. However, it may be shared in a limited number of circumstances:

  • Payment Processors: Minimum data necessary to process bKash, Nagad, and Rocket transactions.
  • Identity Verification Providers: Licensed third parties for KYC verification.
  • Game Software Providers: Limited data required to operate games — never any personally identifiable information.
  • Legal Obligation: When required by a court order or a lawful request from a regulatory authority.

Outside of the circumstances described above, MetaCasino never shares your personal data with any third party. That is our firm policy.

When information is shared with third parties, those parties are contractually required to comply with MetaCasino's privacy standards.

5

Cookies & Tracking Technologies

MetaCasino uses cookies on its website and app. Cookies are small text files stored in your browser.

  • Essential Cookies: Used to maintain your login session and ensure site security. These cannot be disabled as they are essential for the site to function.
  • Functional Cookies: To remember your preferences – such as language settings or theme.
  • Analytics Cookies: To understand which sections of the site are most visited. This data is collected anonymously.

You can disable analytics and preference cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

Note: When using the MetaCasino app, session management is handled natively by the app rather than cookies, making it more secure.

6

Data Retention Period

MetaCasino does not retain data beyond what is necessary. Each category of data has a defined retention period:

  • Account Information: For the duration of the active account and up to 5 years after closure (as required by legal obligations).
  • Financial Transaction Records: 7 years (in accordance with international financial regulations).
  • KYC Documents: 5 years after account closure.
  • Support Chat Records: 2 years.
  • Website Logs: 1 year.

Once the retention period expires, data is automatically deleted through secure methods.

7

Technical Security Measures

MetaCasino follows industry-leading standards to protect your data. Below are our core security measures:

  • 256-Bit SSL/TLS: All data transmissions are encrypted.
  • Firewall & IDS: Systems in place to detect and prevent unauthorized access.
  • Regular Security Audits: Penetration testing conducted by third-party security experts.
  • Data Encryption: Sensitive data at rest is also stored in encrypted form.
  • Access Logging: A log of which staff member accessed which data and when.
  • Two-Factor Authentication (2FA): Mandatory for all administrative accounts.

That said, no online system can guarantee 100% security. We strongly recommend using a strong password and keeping 2FA enabled on your account.

8

Your Privacy Rights

MetaCasino gives you full control over your personal data. The following rights are available to you at no charge:

Your Privacy Rights

These rights apply to your data on MetaCasino at all times.

Right to Access
You may request to see what data we hold about you.
Right to Rectification
You can request corrections to any inaccurate information we hold.
Right to Erasure
Request deletion of your data in specific circumstances.
Portability
Download a copy of your personal data at any time.
Restriction of Processing
Request that your data no longer be used for a specific purpose.
Right to Object
The option to opt out of marketing communications.

To exercise any of these rights, email us at support@metacasino.ws. We will respond within 30 business days.

9

Protection of Children's Privacy

MetaCasino is strictly for users aged 18 and above. We do not knowingly collect data from minors.

If a minor is found to have registered on MetaCasino:

  • That account will be closed immediately.
  • All collected data will be permanently deleted.
  • Any transactions that have taken place will be considered void.

If you discover that your child has been using MetaCasino, please contact us at support@metacasino.ws. We will take immediate action.

10

Privacy Policy Update Process

MetaCasino may update this Privacy Policy from time to time. In the event of any changes:

  • For significant changes, you will be notified in advance via your registered email or mobile number.
  • The "Last Updated" date at the top of the page will be revised accordingly.
  • Continued use of MetaCasino after any changes takes effect constitutes your acceptance of the updated policy.

It's a good habit to check this page from time to time. The latest version of our policy is always available at metacasino.ws/privacy-policy.

11

Contact & Complaints

For any questions, complaints, or requests to exercise your rights regarding the Privacy Policy:

  • Email: support@metacasino.ws (Subject: Privacy Policy)
  • Live Chat: 24/7 Bengali support on the MetaCasino website and app.

We take all privacy-related requests seriously and aim to provide a written response within 30 business days.

Fast Response: Privacy-related queries sent via live chat typically receive an initial response within 30 minutes.

Frequently FAQ

More Frequently Asked Questions About Using MetaCasino

MetaCasino charges no processing fee on withdrawals – you receive the full amount you request. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their standard transaction charges, which are outside MetaCasino's control. The minimum withdrawal amount is ৳500. Daily withdrawal limits vary based on your account tier and verification status, typically ranging from ৳50,000 to ৳2,00,000. Verified accounts enjoy higher limits. Additional verification may be required for large withdrawal amounts.

Registering at MetaCasino is quick and straightforward — it only takes a few minutes. You'll need: your full name, date of birth, an active mobile number or email address, and a strong password. You can also enter a referral code if you have one. Once these details are submitted, your account is created and you can start using the platform right away. Before your first withdrawal, however, KYC verification is required — you'll need to submit a photo of your National ID or passport along with a selfie. Verification is typically completed within 24 hours and only needs to be done once.

Your Data Is in Safe Hands – Join Now

Your privacy is our top priority at MetaCasino. Get started today on a secure and transparent platform.

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