MetaCasino Terms & Conditions – What You Need to Know Before Joining

MetaCasino (hereinafter referred to as the "Platform") is an international online gaming and Sports Betting platform operating under an international license. These Terms & Conditions ("Terms") constitute a legal agreement between MetaCasino and its users.

By visiting the MetaCasino website, downloading the app, creating an account, or using any of our services, you automatically agree to these Terms and Conditions.

These Terms and Conditions have been prepared in Bengali for the convenience of our Bangladeshi users. Should any clarification be needed, MetaCasino's Bengali support team is available to assist.

To create an account on MetaCasino, the following eligibility requirements must be met:

• Applicants must be 18 years of age or older.
• All information provided during registration must be truthful, accurate, and up to date.
• Each person may only register one account. Any attempt to create multiple accounts using the same name, address, or device will result in all associated accounts being closed.
• Online gaming must be legal in your country or region of residence.
• MetaCasino employees, their immediate family members, and employees of partner organizations are not permitted to play on the platform.

The email address or mobile number provided at registration will be used for account recovery and verification. It is essential that you provide accurate information.

You are solely responsible for keeping your MetaCasino account secure. Never share your password with anyone.

• If you suspect unauthorized access to your account, contact MetaCasino Support immediately.
• You are responsible for all bets and transactions made from your account.
• MetaCasino is not obligated to reverse transactions made on your account without your authorization.
• Enabling two-factor authentication (2FA) on your account is strongly recommended.

Always log out after using a shared device or cyber café, and do not save your password in the browser.

The following rules apply to all financial transactions on MetaCasino:

Withdrawals must be made using the same payment method as the deposit. A different withdrawal method requires prior approval from the support team.

MetaCasino may request additional verification for suspicious transactions. In such cases, withdrawals may be temporarily placed on hold until the verification process is complete.

MetaCasino regularly offers a variety of bonuses and promotions. Each offer has its own specific terms, but the following general rules apply to all:

• Wagering Requirement: Every bonus comes with a wagering requirement — a set number of times you must bet the bonus amount. For example, a 30x requirement on a ৳1,000 bonus means you need to place a total of ৳30,000 in bets.
• Duration: Bonuses must generally be used within 7 to 30 days. Any unused bonus will be forfeited upon expiry.
• Withdrawing from Bonus: Bonus balance cannot be withdrawn until the wagering requirements have been completed.
• Game Restrictions: Some bonuses are only valid on specific games. Please read the bonus details carefully before use.
• One Per Person: Multiple welcome bonuses cannot be claimed at the same time.

MetaCasino reserves the right to modify, cancel, or add new conditions to any bonus offer at any time. Any changes will be communicated on the MetaCasino promotions page and via your registered email.

All games on MetaCasino use third-party certified Random Number Generators (RNG), meaning every game outcome is entirely random and never predetermined.

• In the event of rule changes, match cancellations, or unusual circumstances in Sports Betting, MetaCasino reserves the right to void or recalculate bets.
• If a technical error causes an incorrect outcome in any game or bet, the correct result will be applied and payouts adjusted accordingly.
• If a game displays an abnormally large payout due to a programming error, MetaCasino is not obligated to honor that payout.

MetaCasino is committed to ensuring fair payouts for all players. If you have a payment dispute, reach out to our support team — we aim to resolve all cases within 48 hours.

The following activities are strictly prohibited on MetaCasino:

• Using bots, automated software, or any technical tool to gain an unfair advantage in games.
• Using multiple accounts to claim bonus offers or circumvent wagering requirements.
• Attempting to launder money or process illegal funds through MetaCasino.
• Using another person's account or placing bets on behalf of a third party.
• Attempting to hack MetaCasino's systems or exploiting any security vulnerabilities.
• Harassing, threatening, or engaging in harmful behavior toward other players.

Violating these rules gives MetaCasino the right to close your account without notice, forfeit all balances, and report the matter to law enforcement if necessary.

You may close your MetaCasino account at any time. Please withdraw all eligible balances before doing so.

MetaCasino may suspend or close an account under the following circumstances:

• If evidence of a terms and conditions violation is found.
• If suspicious activity is detected on an account.
• If false information is found during KYC verification.
• When required by a court order or regulatory authority.
• At the player's own request for responsible gaming (self-exclusion).

MetaCasino firmly believes that gaming is for entertainment. We want every member to play safely and enjoyably.

The following responsible gaming tools are available free of charge to all MetaCasino members:

• Deposit Limits: Set your own daily, weekly, or monthly deposit limits.
• Session Limits: Set a time limit for how long you play in a single session.
• Cooling-Off: Take a break ranging from 1 day to 6 months.
• Self-Exclusion: Option to permanently close your account.

If you feel that gaming is having a negative impact on your daily life, please reach out to MetaCasino support. We will help without judgment.

MetaCasino takes your personal data seriously. We use your information solely for service improvement, identity verification, and legal compliance purposes.

• Your personal information is never sold to third parties.
• Financial data is protected with 256-bit SSL encryption.
• Our Privacy Policy is published separately.

MetaCasino reserves the right to modify, revise, or update any part of these Terms and Conditions at any time.

For significant changes, you will be notified via your registered email or mobile number. Minor updates will be considered sufficiently communicated through a notice on the website.

Continued use of MetaCasino after any changes have been made will be considered acceptance of the updated Terms. We recommend checking this page periodically.